Holiday Inn Express & Suites Phoenix Airport

Needs updating but I understand that is happening

staff friendly and helpful

keys were cut incorrectly for room, no luggage trollies, room was not cleaned before we got the room. hair dryer didn't work and was full of hair. broken pieces of plastic on floor.

The room was superficially clean, but behind the bed and the bedside tables we found discarded chip packet and used tissues.

No food available a all, evenings

shuttle to airport was full and late. Had to take uber

Friendly staff

No access to food after 10:00 pm long wait for airport courtesy bus

The room was not very clean and the furniture was extremely worn out. There was a huge hole in our matress. If it wasn't so late we would not have stayed.

Very accommodating, got in early. Good shuttle service, near restaurants & pool.

Dirty bathroom floor, throughout the hotel are old, worn and filthy!

Bed was hard. I had to leave for airport before breakfast was served.

location to airport and shuttle service

Place was old, carpet stained, paint stained and dirty

We like everything from it. The stuff where super helpful and welcoming. The receptionist upgraded our room for no cost since the booking was wrong.

The friendlinest and helpfulness of the staff when we checked in and out

The hotel is dated, carpet worn, and breakfast next morning very confusing and not organized The hotel is in a good location but restaurant next door really lacks and holiday inn needs to be renovated

Front desk personnel very friendly and helpful

Better workout facility needed

Convenience, friendly staff, good breakfast (like scrambled eggs vs omelets best).

Lots of kids this time, very loud from 5am in Rm 222, near lobby & breakfast area.